Online Booking Terms & Conditions

You can make an appointment via our website booking system with Setmore. Upon making a booking online through Setmore, payment will be taken using the Square secure payment platform. If this presents an accessibility issue, appointments can be made by telephone, text, whatsapp or email.

We know that sometimes life gets in the way of keeping an appointment. If you need to cancel your massage appointment and you wish not to be billed for the appointment, you must notify us within 24 hours of your appointment time. There will be no charge for any cancellation or amendment made 24 hours prior to the appointment time.

If less than 24 hours notice is given or in the event of a no-show, we will charge the full cost of the treatment.  If you are late for your appointment, you will still be charged the full cost of booked services. Emergency cancellations are determined at our discretion.

We run strictly to time, so if you are late, your appointment may be shortened to ensure we run on time for our next client.  You will still be charged for what you have booked.

We reserve the right to refuse treatment without prejudice if we deem a client not to be suitable, or the treatment is deemed unsuitable or if a client is physically or verbally abusive towards any practitioner, or demonstrates inappropriate, aggressive or sexual behaviour.. 

If you are unwell, please telephone to rearrange your appointment as soon as possible.  Similarly, if we are unwell, we will telephone you as soon as possible to re-arrange your appointment. 

Clients under the age of 18 years must be accompanied by a parent or guardian.

Alexandra Redmond & Billy McGookin provide therapy and bodywork in a variety of forms, but none of these bodywork modalities are a substitute for professional medical care or counselling. None of the practitioners will diagnose, prescribe medication or medical treatment of any kind, unless they are personally qualified to do so, and will always recommend referral to a GP or other qualified medical specialist or practitioner.

The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep us up to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or undergoing treatment for.

All practitioners may refuse to treat any client or part of their body with just and reasonable cause. We reserve the right to terminate any appointment at any time if they believe that it is not safe or in the client’s best interest to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given. Payment of the treatment will be retained regardless of client termination of treatment.

You, as the client, understand that the treatment received is provided for the basic purpose of relaxation and relief of muscular tension. If any pain or discomfort is experienced during this session, you will immediately inform the therapist. It is further understood that the therapy should not be construed as a substitute for medical examination, diagnosis, or treatment and that you should see a physician, chiropractor or other qualified medical specialist for any mental or physical ailment that you are aware of. It is understood that therapists are not qualified to perform spinal or skeletal adjustments, diagnose, prescribe, or treat any physical or mental illness, and that nothing said in the course of the session given should be construed as such.

All client information and clinical records will be safeguarded and will remain confidential. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.

In order to prevent unauthorised access or disclosure, we employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Contact for this policy: Alexandra Redmond